Remote Support

Book a Remote Support Session

If you’re experiencing an issue that can’t be resolved by email, then the next step is usually remote support. It’s the next

best thing to on-site support.

All you have to do is book a time that is convenient for you and we will remote in to your Server and/or Workstations as needed. We will talk with you on the phone at the same time and work with you to fix the problem. Or if you prefer, we can remote in after hours so we don’t interrupt your work day. It’s your choice.

Important: Please do not book a remote support session until you have arranged it with us first.

PhonePad 5 Users: Remote Support is chargeable unless we decide that we will provide the session for free. If you are a

trial user then you do not need to pay for the session. If we offer you a free remote support session you will need to get a

coupon code from us so that you will not be charged for the session.

PhonePad 4 Users: Unfortunately we can no longer provide free remote support for PhonePad 4 so you will be charged for

the session.

Here are the steps:

1
2

We will advise you if remote support is needed.

Follow the steps below (don’t forget to select your time zone):

3

If we are providing a free remote support session we will give you a coupon code so you won’t be charged. If you are a

trial user you will also receive a coupon code. Otherwise, please enter your payment details when prompted.

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Remote Support

Book a Remote Support Session

1
2

We will advise you if remote support is needed.

Follow the steps below (don’t forget to select your

time zone):

3

If we are providing a free remote support session we

will give you a coupon code so you won’t be charged.

If you are a trial user you will also receive a coupon

code. Otherwise, please enter your payment details

when prompted.

Get It Now Download Order Services Custom Software Development

If you’re experiencing an issue that can’t be resolved by

email, then the next step is usually remote support. It’s the

next best thing to on-site support.

All you have to do is book a time that is convenient for you and we will remote in to your Server and/or Workstations as needed. We will talk with you on the phone at the same time and work with you to fix the problem. Or if you prefer, we can remote in after hours so we don’t interrupt your work day. It’s your choice.

Important: Please do not book a remote support session

until you have arranged it with us first.

PhonePad 5 Users: Remote Support is chargeable unless

we decide that we will provide the session for free. If you

are a trial user then you do not need to pay for the session.

If we offer you a free remote support session you will need

to get a coupon code from us so that you will not be

charged for the session.

PhonePad 4 Users: Unfortunately we can no longer

provide free remote support for PhonePad 4 so you will be

charged for the session.

Here are the steps: