We’re pleased to announce the release of PhonePad Version 5.94.3.

Hot on the heels of the first release of PhonePad Chat is a new version.

The new features in this release relate to the Preferences window.

Give PhonePad Chat your own look with over 20 themes to choose from. These third-party themes offer a variety of colors and styles—try a few and find your favorite.

Changes in This Release

• NEW: PhonePad Chat – Notifications can now be set to auto-close or stay on the screen.
• NEW: PhonePad Chat – Notification sound can now be customized.
• NEW: PhonePad Chat – Themes allow you to change the appearance of PhonePad Chat.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

_{We have been helping businesses like yours for over 30 years.}

 

PhonePad Chat is here! Included with PhonePad Version 5.94.0, it replaces Instant Chat with a new chat application designed for everyday communication in your office.

We received requests for more features in Instant Chat, so we went a step further and created an entirely new program. With conversations, saved chat history, searchable messages, and an optional Pro upgrade, PhonePad Chat makes it easier to keep discussions together and find information when you need it.

Here’s a closer look at its features.

Keep Your Conversations Together

One-to-One Conversations

Start a direct conversation with another PhonePad user to ask a question, pass on information, or discuss something without involving the whole office.

Group Conversations

Bring several people into the same conversation so everyone involved can follow the discussion and contribute.

A Clear Conversation List

Your conversations appear alongside the selected chat. Switch between discussions without losing track of where you were.

Conversation Filters

Use the All, Direct, Groups, and Unread tabs to focus on the conversations you want to see.

Find a Conversation

Search the conversation list to locate a chat without scrolling through every entry.

Pick Up Where You Left Off

Saved Chat History

Your conversations are retained so you can return to earlier discussions. That useful detail someone sent yesterday is still there today—provided you remember who sent it!

Searchable Messages

Search messages in a conversation to find the information you need without reading through the entire history. Saved history and basic message searching are included in the standard version of PhonePad Chat.

Message Timestamps

Messages show when they were sent, making it easier to follow the sequence of a discussion and distinguish recent information from older messages.

Unread Counts and Indicators

See which conversations contain unread messages, then use the Unread tab to catch up.

Drafts for Each Conversation

Switch to another chat while composing a message and return to your draft later. The conversation list displays a draft indicator and a preview of your unfinished text.

Make Your Messages Clearer

Formatted Messages

Use bold, italic, and text color to emphasize key details and make messages easier to read.

Hyperlinks

Include links so colleagues can open the relevant web page directly from your message.

Emojis

Add an emoji when a little expression helps get your meaning across. Sometimes a smile says more than another sentence.

Emoji Reactions

React to a message to acknowledge it or respond briefly without adding another message to the conversation.

Spell Checking

Check your spelling as you compose messages to help catch mistakes before sending them.

Urgent Messages

Mark a message as urgent when it needs particular attention.

Quick Sending

By default, pressing Enter sends your message. You can also use the Send button.

Stay Aware of What’s Happening

Online and Offline Status

See whether another user is currently connected to PhonePad Chat.

Typing Indicators

See when someone is typing a reply, so you know the conversation is still in progress.

Message Notifications

Notifications let you know when new messages arrive, helping you stay informed while working on other tasks.

Personal Preferences

Adjust options such as notifications, timestamps, spell checking, theme, and whether closing the window minimizes PhonePad Chat.

Automatic Reconnection

If the connection to the server is interrupted, PhonePad Chat automatically attempts to reconnect. Unfinished drafts are preserved during the interruption.

Connection Status

The status bar shows the server connection status, so you can see whether PhonePad Chat is connected.

Do More with PhonePad Chat Pro

PhonePad Chat is included with PhonePad. The optional PhonePad Chat Pro upgrade adds tools for handling more detailed discussions and sharing files.

Reply to a Specific Message

Link your reply to the message you are responding to. This keeps the context clear when several questions or topics are being discussed at once.

Mention a Colleague

Use an @mention to draw someone’s attention to a message, especially in a group conversation.

Pin Important Messages

Pin useful information so it is easy to find again. Open the pinned-message list to revisit those messages without searching through the conversation.

Edit Sent Messages

Correct a mistake or update a message after sending it. An edited indicator shows that the message has changed.

Delete Messages

Delete a message when necessary.

Advanced Search and Filtering

Use additional search and filtering options to narrow down results when looking for a particular message.

File Attachments

Share documents and other files directly in a conversation. Attachments can be opened or saved, with a maximum file size of 25 MB.

Images and Previews

Share images and screenshots, and preview image attachments within PhonePad Chat. It’s a convenient way to show a colleague exactly what you are talking about.

Getting Started

PhonePad Chat is included with PhonePad Version 5.94.0 and replaces Instant Chat. Open PhonePad Chat, choose a colleague or group, and start a conversation.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Two Editions

The standard version includes everyday office chat, permanent conversation history, and basic message searching.

For replies, mentions, pins, editing and deleting messages, advanced searching, and file sharing, choose PhonePad Chat Pro.

Instant Chat has officially retired. Its replacement has rather more to say.

We are pleased to announce the immediate release of PhonePad Version 5.94.2.

This is a maintenance release that fixes some important issues in Appointment Calendar.

Changes in This Release

• NEW: PhonePad Chat replaces Instant Chat with conversations, replies, reactions, and file attachments. (This took a lot of work.)
• IMPROVED: PhonePad Server robustness (Is that a real word? Sounds like it could be.)
• REMOVED: Instant Chat has been retired. (No gold watch though.)
• FIXED: PhonePad sometimes freezes when a message is sent. (It’s been thawed out.)
• FIXED: Caller ID History lagging with large history. (It was taking too long to reminisce.)
• FIXED: Address Book – Firstname and Lastname are reversed in search results. (Everyone can go back to being themselves.)
• FIXED: Group users are not being deleted when groups are deleted. (They were refusing to leave.)
• FIXED: Follow up notification enabling/disabling not working correctly. (It now takes “remind me” and “leave me alone” equally seriously.)
• FIXED: Appointment Calendar: Planners are not adapting to changes to default appointment size. (They’ve learned to be more flexible.)
• FIXED: Firewall rules for PhonePad Chat were not being automatically created.
• Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

_{We have been helping businesses like yours for over 30 years.}

 

 

Appointment Calendar Fix Now Available

We have released an update that fixes the Appointment Calendar issue introduced in PhonePad 5.93.2.

The issue prevented existing appointments from appearing in the calendar and also affected the ability to add new appointments.

No appointment data was lost or deleted. The appointments remained safely stored in the PhonePad database and will appear normally after installing the update.

If you are currently running PhonePad 5.93.2, we recommend downloading and installing the latest update as soon as possible.

We apologize for the concern and inconvenience this issue may have caused, particularly for customers who initially believed their appointment data had been lost.

Thank you to those who reported the problem so quickly.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

_{We have been helping businesses like yours for over 30 years.}

 

We have identified an issue in the latest version of PhonePad that can cause appointments in the Appointment Calendar to not be displayed.

No appointment data has been lost or deleted. Your existing appointments are still safely stored in the PhonePad database. The issue affects the display of appointments and can also prevent new appointments from being appearing.

We have identified the cause of the problem, and a fix has now been completed and successfully tested.

We are currently preparing the updated version of PhonePad for release and expect it to be available within the next couple of hours.

If you are experiencing this issue, there is no need to restore a backup or make any changes to your PhonePad database. We recommend waiting for the updated version to be released.

We apologize for the concern and inconvenience this issue may have caused and appreciate your patience while we prepare the update.

We are pleased to announce the immediate release of PhonePad Version 5.93.2.

Changes in This Release

• NEW: A Reply All button has been added to received phone and text messages.
• NEW: Appointment Calendar – Templates can be created for adding formatted text to the Notes field in Standard appointments, and the Text field in Miscellaneous appointments.
• UPDATED: New Version 2.0.0 of Phoneslips Data Migration Tool. Improved importing of Phoneslips data. Tested against large data sets.
• FIXED: Folder searches were returning no results.
• FIXED: Messages weren’t being sent to group users when the “Allow Group Members to receive messages” option was used.
• Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

_{We have been helping businesses like yours for over 30 years.}

 

 

We are pleased to announce the immediate release of PhonePad Version 5.93.1.

This is a maintenance release that fixes some important issues in Appointment Calendar.

Changes in This Release

• CHANGED: Appointment Calendar – To avoid accidentally moving appointments with drag and drop, now the <shift> key needs to be held down to move an appointment.
• Phoneslips Data Migration Tool has been temporarily removed while we make some important updates to it.
• Fixed issues with dragging and dropping where the dates would zero out.
• Fixed issues with appointment conflict detection.
• Fixed issue with Appointment Time panel cut off on Break appointments.
• Fixed issue with appointment duration not being calculated correctly with some appointment types.
• Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

_{We have been helping businesses like yours for over 30 years.}

 

 

What’s New in PhonePad: More Calendar Power, Smarter Messaging, and a Few Fixes Too

We’ve been heads-down working on some great improvements to PhonePad, and we’re excited to share what’s landed in this latest release. There’s a lot to like here — especially if you’re a heavy user of the Appointment Calendar. Let’s take a walk through what’s new.

Message Status Panel: Follow-Up at a Glance

Ever found yourself scrolling through your Inbox trying to remember which messages still need a follow-up call? We have too. That’s why we’ve added a new Message Status panel that pops up right below your Inbox, giving you an instant view of the follow-up status of your messages — without having to open each one individually.

It’s a small change that makes a big difference when you’re juggling a busy day.

Appointment Calendar: Choose How You Enter Times

This one’s been on the wish list for a while. When adding or editing an appointment, you can now choose between two time-entry styles:

• Time + Duration — enter a start time and how long the appointment runs
• Start Time + End Time — enter a start and finish time directly

Whichever approach suits the way your office works, PhonePad now has you covered.

Appointment Calendar: Admin Default Values

If you’re setting up appointments day in, day out, you’ll appreciate this one. Admins can now configure default values for appointment types in the Admin settings. Set sensible defaults once, and your staff won’t have to fill in the same fields from scratch every time. Less repetition, fewer mistakes — everyone wins.

Appointment Calendar: Show or Hide Subject and Room Fields

Not every office uses the Subject and Room fields on the Appointment screen — and until now, they were always there whether you needed them or not. Admins can now **show or hide these fields** via the Admin settings, giving you a cleaner, less cluttered screen if they’re not relevant to your workflow.

Appointment Calendar: Pin Appointment Details

When you hover your mouse over an appointment, its details appear in the Appointment Details panel on the right. Move your mouse away, and the panel clears. Simple enough — but what if you want to keep those details visible while you do something else?

Now you can. A single click on any appointment will pin its details in the Appointment Details panel, keeping them on screen even after you move your mouse away. To unpin, just click the same appointment again, or click on any empty time slot.

Bug Fixes

We also squashed a couple of bugs that had been lurking around:

• FIXED: Smart Assistance — Auto Suggest behaving itself again.
  There was an issue where Auto Suggest was firing even when you had Manual Suggest selected. That’s now fixed — PhonePad will respect your preference and only suggest when you ask it to.
• FIXED: Address Book — Data saving reliably again.
  In some cases, the Address Book wasn’t saving data as expected. This has been resolved, so your contact information is now being stored correctly every time.

Wrapping Up

This release is all about giving you more control — over how you view your messages, how you manage your appointments, and how your interface is configured for your specific office. We hope these changes make your day just a little smoother.

As always, if you have any feedback or run into any issues, we’d love to hear from you. Drop us a line at support@cybercom-software.com.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too – for the moment anyway.

And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

_{We have been helping businesses like yours for over 30 years.}

We are pleased to announce the immediate release of PhonePad Version 5.92.1.

Changes in This Release

• NEW: Connection Troubleshooter assists with any connection issues when starting PhonePad.
• UPDATED: Log Viewer updated.
• FIXED: PhonePad Data Migration Tool has been renamed to Phoneslips Data Migration Tool. You can find it in the C:\PhonePad5Server folder on you Server or Host PC.
• FIXED: Data migration tool wasn’t importing appointment notes.
• FIXED: There was an intermittent issue with assigning access to user calendars.
• FIXED: Sometimes descendant folders could become orphaned when deleting folder branches.
• FIXED: Appointment Calendar – Deleting and changing repeating events wasn’t working correctly.
• Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

We hope you enjoy the update.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

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