As I said before, we’re biaised because it’s our software. But you don’t have to believe us. You can find out for yourself.We want you to try PhonePad before you even think of buying it!That means you can download PhonePad right now and try it for FREE for 60 days. And that’s without any committment whatsoever!So go ahead and download it now!
Let’s start off with “what the heck is phone call logging?”,It’s when you answer the phone at your business or organization and record the details of the call. I think you’ll agree that, whether the phone call was for you or someone else, it's important to be able to recall the details later.
Unless you have the memory of an elephant, or have photographic memory, you probably won’t be able to correctly remember the details of every phone call you answer.Without accurate information, you may not be able to return a call, which might cost you valuable business.
Ways to Log Phone Calls
How Phone Calls Were Handled in Ancient Times
Phone Message Pads
Remember phone message pads? Sometimes just called phone pads.They’ve been around for a long time. Although designs have changed over the years, they are still basically the same - paper forms used to log the details of phone calls.They’re still widely used today. Perhaps you have one on your desk right now.Telephone message pads are relatively quick and easy to use to record the details of received phone calls. One of the problems with phone message pads is the amount of paper you end up with. This ends up making it difficult to find important messages you received, and the chances of losing messages are pretty high.There are also no easy ways for reminding you to follow up phone calls.
Sticky Notes
One of the main ways people take phone messages now is with sticky notes. Although phone message pads are still used, sticky notes seem to be way more popular these days.It might be because you can stick them to things. Like your computer monitor.Have you ever returned to your desk to a monitor plastered with sticky notes?Sticky notes also have the same drawbacks as phone message pads. Amongst them are the difficulty in finding specific phone messages, the ease at which messages can be misplaced or lost, and the fact that there are no reliable follow up methods.
Email
Another option for logging phone calls is to use your current email system.To log a phone call, just enter the details of the call in an email and send it to the appropriate people.This can be an improvement on paper-based phone messages, but it too has some drawbacks. The first and foremost is that phone messages can easily disappear amongst the noise of other emails and spam.Most people get a lot of emails these days. Finding phone messages located somewhere in a bunch of emails can be a challenge, and can waste a lot of time.
Software
A better way to log phone calls is with software that has been designed specifically for that purpose.With the right kind of software your messages will all be located in one place, making them easy to find.Similar to an email Inbox, except without all of the emails to clutter things up.There will be follow up tools so that you can keep detailed notes about all follow up action that has been done. And reminders so you don’t forget to return phone calls.Powerful search tools will make it a cinch to find the phone message you’re looking for.Being able to instantly access a complete history of all phone calls with a client is also an important feature.The ability to organize phone messages into folders is a necessity so that you can clear your Inbox.
PhonePad was designed with ease-of-use in mind, which means you will be productive right away.
Inbox for Each User
Phone messages are easy to find because they are located in each user’s Inbox.
Color-Coded Messages and Status Icons
All messages are color-coded and have icon indicators that make it simple to identify their message type and status.
Reminders
With reminders you will never forget to return a call.
Log Phone Calls Easily
Incoming and outgoing phone calls can be logged quickly and easily.
Folders Keep You Organized
Create Personal, Public and Group folders to keep all of your messages organized and safe.
Familiar Phone Message Look
Messages mimic the paper-based message pads, making it easier for users to migrate from paper message pads.
Open Multiple Messages
Multiple messages can be opened simultaneously, allowing you to easily log and/or view a number of messages at the same time.
Forward and Reply
Forward phone or text messages to other users, or reply to messages you receive, just like email.
Message Receipts
Set the Receipt check box if you want to make sure that someone has read a message you sent to them.
Caller Autocomplete
PhonePad remembers the details of previous callers for you, avoiding the need to re-enter the information when they call again.
Address Book
Built in to PhonePad is a full featured address book that can hold all details of your callers.
Groups
Groups can be created for areas of your business. Messages can be sent to groups and only group members.
Multiple Recipients
Unlike paper phone message pads where you can only give each phone message to one person, messages in PhonePad can be sent to as many people as you like.
Login Options
Security is important. That’s why PhonePad has a number of different login options, including automatic login..
Data Encryption
Your PhonePad data is heavily encrypted using industrial strength data encryption algorhithms.
Multiple Inbox Access
Administrators can give users access to other user’s Inboxes. Perfect for personal assistants and receptionists.
Staff Availability
Easily check the availability of staff using WhereRU, the built-in In-Out Board.
Import Contacts
If you're moving over from another system, you can bring your contacts with you. Or maybe you want to share contacts between applications.
Export Contacts
If you need to import your Address Book into other applications, or if you just want an offline backup, you can export your Address Book data to text files.
Message Notifications
PhonePad will alert you whenever you receive a new message using a variety of notification methods like popup messages, notification balloons, flashing icons, etc.
Undelete Messages
Archive Messages
With PhonePad you can archive your data whenever needed but still have access to it.
Message Printing
Automatic Message Forwarding
System Rules
User Levels
Users can be assigned one of three user levels: Standard User, Manager, and Administrator.
Inbox Filtering
Fast Searching
Each message list has its own built-in search feature. This is complemented by a global search option that can even search archived messages.
Caller ID
Connect a compatible Caller ID device to your network and PhonePad will display the caller’s details as well as keep ahistory of all calls received.
Connect Remotely
Working from home, a remote office, or on the road? You can remotely connect to your office network and access all of your phone messages.
Automatic Backup
Keep your valuable messages safe with the automatic backup system built-in to PhonePad. You can even backup to a cloud drive.
Call Follow Up
Following up calls is easy. PhonePad has a number of tools that make it simple to follow up on customer calls.
Call History
PhonePad maintains a complete history of every call from every caller.
Message Statistics
Visual statistics enable you to keep track of message status and progress. You can also view staff performance with message handling.
Reports
A range of reports help you keep on top of what’s happening in your business.
Runs on Any Windows Networks
PhonePad will run on virtually any Windows-based network, from Local Area Networks to Peer-to-Peer Networks.
Pays for Itself in No Time
PhonePad will pay for itself in a week. After that, you will continue to benefit from improved productivity and time savings.
Comprehensive User Guides
Included with PhonePad 5 is a User Guide and an Admin Guide, covering everything you need to know about PhonePad. In PDF, ePub and CHM format.
Online Training
Online training videos take you from the basics to the more advanced features of PhonePad.
We’re Here to Help
We don’t leaving you hanging once you’ve purchased our software. We’re happy to help you if you have any problems.
Free 60 Day Trial
It may be hard to believe but we give you a whole 2 months to try PhonePad without making any form of committment. Definitely no credit card required.
Accidentally delete the wrong message? No problem. You can undelete messages from your Deleted folder.
A range of printing options enables you to print off a single message or multiple messages to paper, or export to RTF or PDF.
Have your phone messages automatically forwarded to email or your mobile/cell phone (requires MessageSender).
System Rules allow you to apply system-wide settings that affect all users: application, security, message and follow up settings, and many more.
Display only the messages you want to see by using the handy message filtering option.
Schedule Appointments
The fully feature Appointment Calendar provides you with an easy to use multi-user, networked appointment scheduling system.
Check Off Those Tasks
Manage your tasks with the ToDo List. Drag and drop messages from PhonePad to the ToDo List so that you remember to follow up those phone calls.
PhonePad
Ok, we’re a bit biased about this next bit. We believe the best solution is software called PhonePad.And here’s why. It’s packed with features to make your life much easier: