Question 1

Do I need to have a network to use PhonePad?

Accepted Answer

As long as all of your computers connect to the Internet via the same modem/router, you should be able to use PhonePad.

Question 2

Do I need to have a Server to use PhonePad 5?

Accepted Answer

No, you can select one of your workstations to be the Server.  And the good news is you can still use it as a workstation too.

Question 3

What is a Host PC?

Accepted Answer

When you don't have a Server on your network then you can select one of your workstations to act as a Server.  We call this a Host PC as it will be hosting the PhonePad 5 Server service and PhonePad 5 database.

Question 4

Which workstation should I use as a Host PC?

Accepted Answer

Here's what we recommend for a Host PC.

It should be the fastest and most powerful workstation you have, that also has the lightest workload.

The reason for this is that all of your users will be connecting to this computer so you don't want it bogged down with number crunching, graphics processing, or other performance intensive activities.

PhonePad can only be as fast as the Server or Host PC the PhonePad Server and database are located on.

Question 5

Can I turn my Host PC off?

Accepted Answer

If you turn off your Host PC then others won't be able to connect to PhonePad, or they will lose their connection if they are already logged in.

You can lock your Host PC, or even log out, as long as you don't power it off.

Question 6

How much does PhonePad cost?

Accepted Answer

PhonePad licenses are based on the number of users, with licenses starting at 5 users. For more information please have a look at PhonePad Pricing.

Question 7

Can I buy a 1 or 2 user license?

Accepted Answer

No sorry, licenses start at 5 users.  This covers up to 5 users.

Question 8

Can I try PhonePad before buying it?

Accepted Answer

Absolutely! You can download and try it for a whole 60 days for free No payment required up front.

Question 9

Is it possible to extend my trial period?

Accepted Answer

Sure, just email Support and ask for a trial extension.

Question 10

Do I pay a monthly subscription for PhonePad?

Accepted Answer

No, when you purchase PhonePad it is a one-time fee that gives you a perpetual license.

Question 11

Once I purchase PhonePad, how long will it take to receive my license?

Accepted Answer

You should receive your license by email within a few minutes of purchasing.  If you don't please check your spam folder.  If it's not there then please email sales@cyberom-software.com.

Question 12

Will I receive updates after purchasing PhonePad?

Accepted Answer

Yes, when you purchase PhonePad it includes a 12 month update plan.  This entitles you to 12 months of free major and minor updates.

Question 13

What happens if I don't renew my Update Plan?

Accepted Answer

PhonePad will continue to work.  You just won't receive any free updates.

Question 14

Will PhonePad stop working if I don't renew my Update Plan?

Accepted Answer

No, PhonePad will continue to work as you have a perpetual license, ie. your license does not expire.  Renewing Update Plans is optional and won't affect your PhonePad license.

Question 15

Do I need to license PhonePad on each workstation?

Accepted Answer

No. When you license PhonePad on one workstation, it licenses it on all workstations, so you only need to do it once.

Question 16

I just installed PhonePad and it's prompting me for a username and password.

Accepted Answer

When you install PhonePad, it automatically creates an administrator account for you.  Login using these details:

Username:   Admin

Password:   admin

Note: the password is case-sensitive.

Question 17

Where do I install updates?

Accepted Answer

Updates are released in the form of Server Updates.  They are installed on your Server.  Your workstations will be automatically updated the next time someone logs into PhonePad on each workstation.

Question 18

Do I install updates on each workstation?

Accepted Answer

No, updates should only be installed on your Server.  Your PhonePad Server will take care of updating the workstations.

Question 19

Do I need MessageSender?

Accepted Answer

If you want to use PhonePad's Automatic Message Forwarding feature then you will need to install MessageSender.

Question 20

Do I need to install MessageSender on each workstation?

Accepted Answer

No, MessageSender only needs to be installed on your Server (or a Host PC if you don't have a server).

Question 21

Do I need to purchase a MessageSender license for each user.

Accepted Answer

No, MessageSender is licensed by server so, unless you are installing it on multiple servers, you only need 1 license.

What is Phone Pad?

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