(Toll Free US and Canada)
(Toll Free Australia)
Sometimes problems can't be resolved by email or phone calls. In these situations we can use
remote support to fix the issue you're having with PhonePad.
Here's how it works.
We send you a link with a special code embedded. When you click on the link, a small application
will be downloaded to your computer which you then run (it can automatically delete itself at the
end of your remote support session). Once you have connected to the remote support session, we
will then connect to your computer and access it as though we were actually sitting at your
computer. It's the next best thing to on-site support!
At the same time, we will also phone you so we can talk. If you don't
have a phone near your computer, we can open a chat window (this
functionality is built in to the remote support software). The good
news is you can see everything we do, and you have complete control over the connection - you
can end it at any time you want (although it would be a good idea to wait until we've solved your
for remote support. No one else can connect except us, and the
connections are encrypted so there's no worries about security.
To arrange remote support
Depending on the nature of the problem,
we may need to charge for the remote support
. We will notify you up front if this is required.
If a charge is required, you will need to pay for the remote support session in advance. The current
fee for remote support is
$47 per session
Please keep in mind that we don't use remote support for all issues as it can be time consuming
and a bit of an overkill for many problems.
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Help & Support
Buy Remote Support Voucher
Each $47 voucher is good for one remote support session. You can purchase
them in advance for future use if you like. They don’t expire.