As long as all of your computers connect to the Internet via the same modem/router, you should be able to use PhonePad.

No, you can select one of your workstations to be the Server. And the good news is you can still use it as a workstation too.

When you don't have a Server on your network then you can select one of your workstations to act as a Server. We call this a Host PC as it will be hosting the PhonePad 5 Server service and PhonePad 5 database.

Here's what we recommend for a Host PC.

It should be the fastest and most powerful workstation you have, that also has the lightest workload.

The reason for this is that all of your users will be connecting to this computer so you don't want it bogged down with number crunching, graphics processing, or other performance intensive activities.

PhonePad can only be as fast as the Server or Host PC the PhonePad Server and database are located on.

If you turn off your Host PC then others won't be able to connect to PhonePad, or they will lose their connection if they are already logged in.

You can lock your Host PC, or even log out, as long as you don't power it off.

If you've kept up with the news you will know that online hacking is a real threat to the security of data. So many big name online systems have been hacked, resulting in an enormous amount of personal data being released on the Internet or sold for nefarious purposes. We're not convinced on the security of online systems and so think that your data is more secure if it's stored locally on your network.

However, we are developing a version of PhonePad that has the advantageous of a cloud-based system without the disadvantages.

If you are wanting to reinstall PhonePad on your Server (or Host PC) due to problems you are experiencing with PhonePad, please contact Support first.  It may be something that can be resolved without having to resort to reinstallation.

To reinstall PhonePad, please follow these steps:

1.Firstly, don't uninstall the existing installation.

2.Open ControlCenter.

3.Select PhonePad Server.

4.Click the Stop button.

5.Go to this folder (it is most likely hidden): C:\ProgramData\Cybercom Software.

6.Rename the PhonePad5Server folder to PhonePad5Server_.

7.Install PhonePad Server using the installer. Make sure it's the same version that you already have installed.

8.Once that's completed, open ControlCenter again.

9.Select PhonePad Server.

10.Click the Stop button.

11.Go to this folder again: C:\ProgramData\Cybercom Software

12.Rename PhonePad5Server_ back to PhonePad5Server.

13.In ControlCenter, with PhonePad Server selected, click the Start button.

14.That's it.  You should be up and running again.

If you need to move your PhonePad 5 database to a different Server or Host PC you can do this easily with the Move Database application (which you can download by clicking this link)

Download and install Move Database on both your old Server/Host PC and your new Server/Host PC.  

Follow the instructions in the included manual or access the online instructions.

PhonePad 5 will run on virtually any Windows-based network.  If your computers are interconnected in some way then PhonePad should run fine.

System Requirements

Server *

•Microsoft Windows Server 2000, 2003, 2008, 2012 or higher.

•Memory:  640MB

Host PC *

•Microsoft Windows 7, 8, 10, 11 or higher (32 bit or 64 bit).

•Memory:  640MB

Workstation

•Microsoft Windows 7, 8, 10, 11 or higher (32 bit or 64 bit).

•Memory:  200MB

* You can use either a Server or a Host PC, but you don’t need both.

Specifications

•Workstations connect with the PhonePad 5 Server via TCP on port 12600.  This is the data port.

•The internal notification messaging system uses TCP port 12601.

•The Caller ID service uses UDP on port 3520 and 12605.

•The Auto-Discovery System uses UDP on port 15350.

•Embedded internal, self-managed, zero-configuration SQL database engine.

•Message storage capacity: over 1 billion messages.

No.  PhonePad Server should only be installed on a local drive of the Server or Host PC. Never install it on any type of external drive, including USB drives, cloud drives, etc..

Please note that we will not support PhonePad installations that have not been installed on a local drive of the Server or Host PC.

No.  PhonePad Server should only be installed on a local drive of the Server or Host PC.  That means you have to physically go to the Server or Host PC and install it there.  Alternatively, you can remote desktop to the Server or Host PC, but do not try to install it via a network drive.

Please note that we will not support PhonePad installations that have been installed on a network drive.