Telephone Support

In general, we prefer email support over telephone support as we find email much more efficient. It allows you to give us an exact description of the problem you're having with PhonePad, we can send you precise instructions on what you need to do, and both sides can send screenshots and other attachments when needed.

All emails to support@cybercom-software.com, and requests entered via the Support Portal, are automatically logged into our help desk system which allows us to manage, filter, track and organize all support requests. Real time reporting facilities are used to generate statistics and quickly identify trends and problem areas.

You can check the status of a support request at any time by clicking on the special link included in every support email.

However, we understand that there are times when you want to hear a voice on the other end. If you need to talk to us you can reach us on 1-866-806-2144 (Toll Free in the US and Canada).

Please note that we do not currently employ full time telephone support staff as we would need to recover this cost by charging you. It's possible you may reach our voicemail system when you call us. Please don't be afraid to leave a message. We do our best to get back to you quickly.

Menu