Telephone Support

Our main support method is email as we find email much more efficient. It allows you to give us an exact description of the problem you're having with PhonePad, we can send you precise instructions on what you need to do, we can send you links to specific pages on our website that will resolve your problem, and both sides can send screenshots and other attachments when needed.

All emails to support@cybercom-software.com, and requests entered via the Support Portal, are automatically logged into our help desk system which allows us to manage, filter, track and organize all support requests. Real time reporting facilities are used to generate statistics and quickly identify trends and problem areas.

You can check the status of a support request at any time by clicking on the special link included in every support email.

Please note that, although we do have a phone number you can call, it is for sales enquiries only. These calls are usually of a less technical nature and can generally be answered easily and quickly over the phone. We do not currently employ full time telephone support staff as we would need to recover this cost by charging you.

If you are interested in paid telephone support then please let us know. If we get enough responses we will introduce it.

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