Support

If you have problems with PhonePad, or need more information about our phone message logging software, we're here to help you. You have a choice of the following support options:

Email Support

We provide FREE email support. This is our preferred method of support, and you will get the fastest response using this method. You can either email us at support@cybercom-software.com, or log a request through our Support Portal.

All support requests are tracked and you can check the status of your request at any time in the Support Portal.

Live Help

Chat online with our sales and support staff and get answers to your questions about PhonePad. You can find the chat link in the top right hand corner of every page on our website. If we are unavailable you can leave a message and it will be automatically logged into our help desk system.

Blog

While not actually a support option, our Blog always has the latest announcements and information on PhonePad releases, as well as handy hints and tips. From time-to-time the Blog also focuses on specific features in PhonePad and how to get the most out of it.

Frequently Asked Questions (FAQs)

Before contacting us, please check out the FAQs. You may find there is already an answer to your PhonePad question or problem.

Online Knowledge Base

Visit our online Knowledge Base because it may contain the answers you are looking for about PhonePad.

Learning Center

Visit the PhonePad Learning Center to learn how to install, configure and use PhonePad.

My PhonePad Account

If you are a licensed PhonePad user then you have access to your own personal PhonePad account. Here you will find user guides and manuals, video tutorials, and other information to assist you.

Remote Support

With Remote support, we can connect directly to your PC over the Internet and fix the problem you're having with PhonePad. Please visit the Remote Support page for more information.

Telephone Support

We currently do not provide telephone support as there is a substantial cost associated with providing this level of support. So that we can provide you with FREE support, we do not employ full time telephone support staff.

Most of our clients are happy with email support, online chat, and remote support where required. But we understand that some people like to be able to talk to someone on the phone.

We don't want to build support costs into our software by increasing the price so we are looking at introducing paid telephone support options. If you would like telephone support and don't mind paying for it, please let us know. If we get enough interest we will implement paid telephone support.