Remote Support

Sometimes problems can't be resolved by email or phone calls. In these situations we can use remote support to fix the issue you're having with PhonePad.

Here's how it works.

You download a small program to your computer and run it. You then login to our remote gateway using the username and password we give you. One of our support staff then connects to your computer and accesses it as though they are actually sitting at your computer. It's the next best thing to on-site support!

The tech will open a chat window so you can talk to each other while they're doing their thing. The good news is you can see everything they do, and you have complete control over the connection - you can end it at any time you want (although it would be a good idea to wait until we've solved your problem).

No one else can connect except us, and the connections are encrypted so there's no worries about security.

To arrange remote support you need to email support@cybercom-software.com or log a request via the Support Portal. We need to know your city, country and time zone so we can organize a time that suits both you and us.

You'll also need to download these instructions and the remote support software:

Please keep in mind that we don't use remote support for all issues as it can be time consuming and a bit of an overkill for many problems.

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