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General Issues

1 Data Corruption Featured

Occasionally, you may receive a message from PhonePad that data corruption has occurred and that you need to repair the database. You can easily repair tables using the included DBRepair utility. Repairs cannot be performed unless all PhonePad users are logged…

2 PhonePad is Running Very Slow or Freezes. Featured

There are a number of things that can cause PhonePad to run very slow or to become non-responsive (freeze). Anti-Virus Real-Time Scanning By far, the most common cause of this issue is Anti-Virus or security software, and is usually a result of real-time…

3 Errors When Installing PhonePad on New Computers.

If you have installed PhonePad on a new computer running Windows 7.xx or Windows 8.xx and are getting "unusual" error messages to do with PHONEPAD.INI or the Windows Temporary Folder, then please read this information. We have had quite a few remote support…

4 Help Files Don't Display Correctly.

Problem : When you try to access help in PhonePad, you get one or both of the following error messages: "Action Canceled" or "The page cannot be displayed" . Cause : PhonePad uses the Microsoft HTML Help format for its help files. In June 2005, Microsoft…

5 Receptionists Can't See Any User Inboxes.

There are 3 steps to providing users with Receptionist Access. Step 1: Check the Receptionist checkbox under the user account. In the example below, we are giving Receptionist access to Pete. Step 2: With the user's name selected in the user list on the main…

6 Repairing Your PhonePad Database.

Please follow these steps to repair your PhonePad database: Ask all users to log out of PhonePad (and PhonePad Admin). This step is vital. If users are still logged in to PhonePad the repair will fail. Run DBRepair. Click the Repair option. This may take…