Browse
 
Tools
Rss Categories

Error Messages

1 ''Unable to login using your Windows Username.''

This error message will appear if you have PhonePad configured to log you in using your Windows username, and your Windows username doesn't match your PhonePad username. The two usernames must be the same. Log in to PhonePad Admin and change your PhonePad…

2 "A table is missing from the database: DBISAM Engine Error # 11010 Table or backup file 'Messages' does not exist!"

This is easily solved by running DBConnect on the affected computer and selecting the correct location for the PhonePad database. LOCAL MODE CONNECTIONS For Local Mode connections, enter or select the location of the PhonePad database under Local Database…

3 "Unable to Convert License" Error.

Problem After upgrading to PhonePad Version 4.25, you get the following error message when you run PhonePad: "Unable to convert license! Error: DBISAM Engine Error 11949 SQL parsing error - Expected column name but instead found ProductCode in UPDATE SQL…

4 DBISAM Engine Error # 10022 Invalid Secondary index name...

If this error occurs, you have data corruption that has messed up some of your database's indexes. You could try using DBRepair to repair your data but it may not be able to fix your indexes. Contact Support and we will arrange a time with you to remote connect…

5 DBISAM Engine Error # 11010 table or backup file 'Messages' does not exist.

The most likely cause of this error message is that PhonePad is looking in the wrong place for your PhonePad database. PhonePad in Local Mode Open the PhonePad folder and run DBConnect. Is the Local Database Folder setting correct? Is it pointing to the correct…

6 DBISAM Engine Error # 8961. Header Information Corrupt in the Table.....

This error indicates you have some minor corruption in your PhonePad data. This can be easily resolved by following these steps: Ask all users to log out of PhonePad (and PhonePad Admin). This step is vital. If users are still logged in to PhonePad the repair…

7 DBISAM Engine Error # 8963 BLOB block buffers corrupt in the table ‘messages’

This error indicates you have some minor corruption in your PhonePad data. This can be easily resolved by following these steps: Ask all users to log out of PhonePad (and PhonePad Admin). This step is vital. If users are still logged in to PhonePad the repair…

8 DBISAM Engine Error # 8965 Index page buffers corrupt in...

This error indicates you have some minor corruption in your PhonePad data. This can be easily resolved by following these steps: Ask all users to log out of PhonePad (and PhonePad Admin). This step is vital. If users are still logged in to PhonePad the repair…

9 DBISAM Engine Error # 9729 Duplicate key found in...

This error indicates you have some minor corruption in your PhonePad data. This can be easily resolved by following these steps: Ask all users to log out of PhonePad (and PhonePad Admin). This step is vital. If users are still logged in to PhonePad the repair…

10 DBISAM Error 11013 Access denied to table or backup file...

This error message can occur if Windows has not released file locks on one or more of your PhonePad data files. It can be resolved by rebooting your Server or Host PC. If you still get the error, check the user permissions for the PhonePad data folder (and…