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DBISAM Engine Error # 9729 Duplicate key found in...

Author: Admin Reference Number: AA-00206 Views: 3454 Created: 2014-02-02 08:42 Last Updated: 2014-02-12 01:52 0 Rating/ Voters

This error indicates you have some minor corruption in your PhonePad data.  This can be easily resolved by following these steps:

  1. Ask all users to log out of PhonePad (and PhonePad Admin). This step is vital. If users are still logged in to PhonePad the repair will fail.
  2. Run DBRepair.
  3. Click the Repair option.
  4. This may take a while if you have a lot of messages.
  5. Check the repair log. Important: If there are any red crosses then someone still has PhonePad open and you will need to repeat the above steps.

For more information on what can cause data corruption, please refer to this Frequently Asked Question: