Monitoring the PhonePad Services

If any of the PhonePad services stop responding for some reason, you can install Service Monitor to automatically restart the services affected. It is not installed by default.

1.Run Control Center.

2.Select Service Monitor.

ManagingServiceMonitor

3.Click Install.

4.Click Start.

5.Click Settings.

ServiceMonitorSettings

6.Make the required settings and click OK.

Force Restart

You can set services to restart at a specific time each day. If there is a process running on your Server or Host PC that causes a service to stop running or become unresponsive, you can use the Force Restart feature to automatically restart the service at a specific time each day. The default is 5:00 am.

Force Restart
Restart Time	Specifies the time each day to restart the selected services.
AutoUpdate service	When checked, the AutoUpdate service will be restarted.
MessageSender Service	When checked, the MessageSender service will be restarted. THIS IS NOT AVAILABLE YET AS IT REQUIRES AN UPDATE TO MESSAGESENDER.
PhonePad 5 Server Service	When checked, the PhonePad Server service will be restarted.
Websync service	When checked, the Websync service will be restarted. THIS SERVICE IS NOT CURRENTLY AVAILABLE.

Monitor Services

Services being monitored by the Service Monitor service will be automatically restarted within a few minutes if they stop running, or if they stop responding.

Monitor Services
AutoUpdate service	When checked, the AutoUpdate service will be monitored.
MessageSender Service	When checked, the MessageSender service will be monitored.
PhonePad 5 Server Service	When checked, the PhonePad Server service will be monitored.
Websync service	When checked, the Websync service will be monitored. THIS SERVICE IS NOT CURRENTLY AVAILABLE.

It's not normal for services to stop running or responding so if this does happen please report this to Cybercom Software Support. The Service Monitor service should keep PhonePad up and running while we investigate the issue.

Monitoring PhonePad Services