Freezing on Startup

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If PhonePad freezes when starting it on your workstation, the most common cause is anti-virus software (or anti-malware, anti-spyware, etc.).  This can happen in the following situations:

 

You have installed PhonePad for the first time.

You have updated PhonePad to a new version.

Your anti-virus software has been updated.

 

Check your anti-virus software to make sure it is configured to allow PhonePad to run, and that it does not perform any type of real-time scanning of PhonePad.  Unfortunately we cannot offer advice or instructions on how to do this as there are dozens of anti-virus products available, and their interfaces change frequently.

 

You may need to do these checks on both your workstation(s) and Server or Host PC.