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Test Result
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Possible Causes
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No response from [IP address].
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| • | The server IP address is invalid or does not exist. |
| • | A firewall, bridge or router is blocking this address |
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Unable to connect to Admin port on server.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking this port. |
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Unable to connect to Main port on server.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking this port. |
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Unable to retrieve server name.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking the IP address for the server. |
| • | A firewall, bridge or router is blocking the Admin port for the server. |
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Unable to server uptime.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking the IP address for the server. |
| • | A firewall, bridge or router is blocking the Admin port for the server. |
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Unable to retrieve database engine version.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking the IP address for the server. |
| • | A firewall, bridge or router is blocking the Admin port for the server. |
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Unable to retrieve remote database location.
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| • | The remote database has not been setup on the server because you have not click the Setup Server button in ServerManager. |
| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking the IP address for the server. |
| • | A firewall, bridge or router is blocking the Admin port for the server. |
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Default login does not exist on the server.
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| • | You have not clicked the Setup Server in ServerManager button. |
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Unable to check for default login on the server.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking the IP address for the server. |
| • | A firewall, bridge or router is blocking the Admin port for the server. |
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PhonePad database does not exist on the server.
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| • | You have not clicked the Setup Server button in ServerManager. |
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Unable to check for PhonePad database on the server.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking the IP address for the server. |
| • | A firewall, bridge or router is blocking the Admin port for the server. |
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Unable to retrieve server log.
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| • | The PhonePad server (DBServer) is not running or has been stopped. |
| • | A firewall, bridge or router is blocking the IP address for the server. |
| • | A firewall, bridge or router is blocking the Admin port for the server. |
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