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Troubleshooting Server Problems

Troubleshooting Server Problems

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Troubleshooting Server Problems

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If any of the server tests failed, check the list below for possible causes.  Alternatively, you can email the test results to us and we will diagnose the problem for you.

 


Test Result


Possible Causes






No response from [IP address].


The server IP address is invalid or does not exist.
A firewall, bridge or router is blocking this address





Unable to connect to Admin port on server.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking this port.





Unable to connect to Main port on server.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking this port.





Unable to retrieve server name.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking the IP address for the server.
A firewall, bridge or router is blocking the Admin port for the server.





Unable to server uptime.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking the IP address for the server.
A firewall, bridge or router is blocking the Admin port for the server.





Unable to retrieve database engine version.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking the IP address for the server.
A firewall, bridge or router is blocking the Admin port for the server.





Unable to retrieve remote database location.


The remote database has not been setup on the server because you have not clicked the Setup Server button in ServerManager.
The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking the IP address for the server.
A firewall, bridge or router is blocking the Admin port for the server.





Default login does not exist on the server.


You have not clicked the Setup Server in ServerManager button.





Unable to check for default login on the server.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking the IP address for the server.
A firewall, bridge or router is blocking the Admin port for the server.





PhonePad database does not exist on the server.


You have not clicked the Setup Server button in ServerManager.





Unable to check for PhonePad database on the server.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking the IP address for the server.
A firewall, bridge or router is blocking the Admin port for the server.





Unable to retrieve server log.


The PhonePad server (DBServer) is not running or has been stopped. Have you installed DBServer?
A firewall, bridge or router is blocking the IP address for the server.
A firewall, bridge or router is blocking the Admin port for the server.