PhonePad Running Slow or Appears to Be Freezing.

[support]

If you are experiencing speed problems with PhonePad or it appears to freeze or is otherwise non-responsive, the most likely cause is an anti-virus (AV) scanner. This problem can also manifest itself as "DBISAM Engine Error # 11013 Access denied to table or backup file..." errors.

Most AV software can be configured to scan at preset intervals (eg. once a day at a specific time), perform real-time (or “on access”) scanning, or do both. With real-time scanning, the AV software will check a file that is about to be opened or read to ensure it doesn’t contain any nasties. While it's doing this, it prevents access to these files by any other application.

With word processing documents and other types of files this is generally not a problem. However, with database based applications this can be a nightmare as the database files could be read multiple times per second. If the AV software scans these files every time they are accessed, it can bring a database system to its knees.

To get around this problem, you can either disable real-time scanning, exclude the types of files used in the database system, or exclude the folder containing the database.

If you choose to exclude the files, exclude all files with the following file extensions:
[list][*]*.dat
[*]*.idx
[*]*.blb[/list:u]
Alternatively, you can exclude the PhonePad data folder from scans. You will also need to exclude the temporary folder PhonePad uses as well.

In Local Mode, the temporary folder should be a folder on the local drive of each workstation. You can find out what the temporary folder is by running DBConnect and checking the Temporary File Directory setting under the Connection tab.



In Remote Mode, the temporary folder will be located on the file server or host computer. Run ServerManager and select the Server Configuration screen. The temporary folder is shown in the Temporary Directory field.



How to exclude files and folders from virus scans is dependant on the anti-virus software you are using. For your convenience, we have listed a number of links below for the websites of various vendors.


Symantec Nortons Antivirus

Symantec (Nortons) Antivirus Corporate Edition 10.0

Symantec (Nortons) Antivirus Corporate Edition 9.0

Symantec (Nortons) Antivirus Corporate Edition 8.0

Symantec (Nortons) AntiVirus Business Pack 10.0

Symantec (Nortons) AntiVirus Business Pack 9.0

Symantec (Nortons) AntiVirus Small Business Edition 8.1

Symantec (Nortons) AntiVirus Small Business Edition 8.0


Please refer to www.symantec.com if you have a different version.


McAfee VirusScan

No information on this as yet.

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AVG Anti-Virus

The AVG Control Center allows you to exclude files and directories.

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This article will be updated as we get more information on excluding files and folder with other anti-virus products.