Remote Support.

[support]

Most problems can be resolved quite effectively by email, but occasionally there are times when we may need you to actually show us what the problem is, or we may need to fix it for you. Onsite support is costly in terms of time and money, but we can provide the next best thing: Remote Support.

We can connect to your computer over the Internet and see your screen, use your mouse and type on your keyboard as though we were actually there. All you need to do is install a small program on your computer. There is minimal configuration required on your end.

We do not provide Remote Support on every issue as this would not only be unnecessary but also very time consuming. We'll let you know if the problem you are experiencing will require us to connect to one of your computers. If we do need to connect, here's what you need to do:

1. Contact Support to arrange a time for a remote connection.

2. Download the Remote Support software from our website to the PC you would like Support to connect to.

3. There is no need to install the Remote Client. Just run it.

4. Click the Go Out button.

5. In the Address field, enter the address as given to you by Support.

6. Click the Auto-Connect button when you are ready for Support to connect.

7. That’s it. Now all you need to do is wait for Support to connect to your PC.


The advantage of this system is that there is minimal configuration required on your end, you can see everything we do, and you have complete control over the connection (you can disconnect at any time).