Cybercom Software Support Forums - All Forums

PhonePad Version 4.14 Released.

Mon, 12 Apr 2010 05:50:20 -0500

We are pleased to announce that PhonePad Version 4.14 has been released and is now available for download. This is a free upgrade for all licensed PhonePad clients which can be downloaded from My PhonePad Account.

New Features

• Import Users - PhonePad Admin can now import users in one batch via CSV or XML files. This should make it easier for networks with a lot of users.
• New Reports - New statistics reports added to PhonePad Admin.

Changes and Problems Fixed

• Added Refresh option to user list in Receptionist mode.
• Added Quick Print option for printing messages in a compact format to save paper.
• Fixed problem with message area default font not observing settings in Preferences.
• Fixed problem with flash notification option continually flashing.
• In Receptionist mode, the search option should search the selected user's Inbox - fixed.
• Search not returning all results - b.ug in search c.ode - fixed.
• Fixed problem with PhonePad Admin starting with a blank user list when there was a database connection error.
• Fixed problem with user list in Receptionist mode showing blank entries.
• Removed Logged In status from PhonePad Admin as it is not reliable.
• Miscellaneous fixes in In-Out Board.
• Updated links in SupportCenter.

Downloading PhonePad

PhonePad Version 4.14 can be downloaded from My PhonePad Account under the My Downloads section: http://www.myaccount.cybercom-software.com.

If you receive an error that the file is corrupted, 99% of the time it means that only part of the file has downloaded. The file should be 28.8MB so please check the file size.

Upgrading Your PhonePad Installation

Please make sure you install the new version of PhonePad into the correct directory. Also, make sure you run the installer *from* a workstation, not a file server. It is important that you run DBUpdate whenever you install a new version of PhonePad. If changes need to be made to the database structure, DBUpdate will perform them automatically. If DBUpdate is not run, you will get errors if PhonePad is expecting changes and they haven't been done. This will not harm your data. It justs means you will have to then manually run DBUpdate so that the changes are made.

DBUpdate will run automatically when the installer finishes, unless you uncheck the option. Please note: you only need to run DBUpdate once on a new upgrade. It does *not* have to be run on every workstation. Also, please backup your data before running DBUpdate, just in case something goes wrong. Make sure the correct data folder is selected when running DBUpdate, otherwise you will end up creating another PhonePad database. You will also need to ensure that all users have PhonePad closed down before running DBUpdate.

IMPORTANT INFORMATION: There are additional upgrades requirements with this release of PhonePad. At the completion of installation an upgrade document (in PDF format) will be displayed. Please read this document before upgrading to this version of PhonePad as there are some additional steps you will need to perform.

Perform a Backup Before Upgrading

It is highly recommended that you backup your PhonePad data before upgrading to version 4.14. Although the upgrade should go smoothly, it pays to take precautions.

Test First

If you have PhonePad physically installed on each computer, as a precautionary measure it is recommended to test version 4.14 on one computer first to make sure everything is working correctly before upgrading all workstations on your network.

Feedback is Always Welcome

If you d.iscover any problems with PhonePad 4.14, we would be grateful if you would inform us as soon as possible so that we can resolve them for you quickly (support@cybercom-software.com).

If you have any doubts about how to upgrade, have any questions, or of course if you have any problems, please don't hesitate to contact support@cybercom-software.com.

Best regards,

Cybercom Software

Using MessageSender with GMail Accounts.

Fri, 26 Mar 2010 22:42:27 -0500

We have been testing various MessageSender settings with Google GMail accounts to find out which ones will work. Here are the configurations you will need if you want to use MessageSender with GMail.

The first step is to specify the STMP server to: smtp.gmail.com.

Next, you have two authentication options: TLS or SSL.

TLS (Transport Layer Security)

To use TLS, set the SMTP Port to 587 under Connection/Message Sending.

Next, on the SMTP Server Authentication tab, under Use TLS, set it to Implicit and check the TLS 1.0 checkbox.

Click OK to save the settings. If you have MessageSender 4.14 or later, you can use the Test SMTP Settings option to test these settings.

SLL (Secure Sockets Layer)

If you prefer to use SSL, set the SMTP Port to 465.

Under Use TLS, select Automatic and check the SSL 2.0 and SSL 3.0 checkboxes.

Click OK to save the settings. If you have MessageSender 4.14 or later, you can use the Test SMTP Settings option to test these settings.

If you have any problems, or discover alternatives settings, please let us know.

Steve

New Forum Software

Sat, 27 Feb 2010 21:54:51 -0600

We were unable to resolve some issues with our previous forum software (PHPBB3) so we have migrated to a new forum system (MyBB). Hopefully everything is working correctly now.

PhonePad Version 4.13 Released.

Sat, 19 Sep 2009 23:21:54 -0500

Weâre pleased to announce that PhonePad 4.13 has been released and is now available for download. Version 4.13 has the following changes:

* Fixed problem with sorting in Address Book list where lower case names wouldnât sort properly.
* Fixed problem where double-clicking on the Address Book list wasnât opening an entry for edit.
* User passwords are now masked in PhonePad Admin and administrators are now required to confirm passwords .
* Disappearing envelope icons problem in Inbox message list has been fixed.

This a free update for all licensed clients.

"Error 10048 in Function Bind Address already in use"

Tue, 27 Jan 2009 16:48:21 -0600

If you get the error "Error 10048 in Function Bind Address already in use" when starting PhonePad you can disable it by editing the PHONEPAD.INI file.

Using Notepad or any other text editor, open the PHONEPAD.INI file and add the following line under the existing [SETTINGS] section:

UDPPort=0

If you are not sure how to do this then please contact support@cybercom-software.com and we will do it for you.

PhonePad Version 4.11 Released.

Sun, 05 Oct 2008 23:02:09 -0500

We are pleased to announce the release of PhonePad Version 4.11. This is a free upgrade for all licensed PhonePad 3 and 4 users.

New Features
[list][*] New System Tray Shortcuts. Added shortcuts for Address Book and In-Out Board to system tray menu. [/list:u]
Changes and Problems Fixed
[list][*] Added shortcuts for messages timestamping option.
[*] Address Book now remembers window size.
[*] Fixed "New Message" message.
[*] Fixed "table not in insert or edit mode" error.
[*] Other minor fixes.[/list:u]
Downloading PhonePad

PhonePad Version 4.11 can be downloaded from our website now. The PhonePad Help File Installer can also be downloaded via the same link.

Upgrading PhonePad

Please make sure you install the new version of PhonePad into the correct directory. Also, make sure you run the installer *from* a workstation, not a file server. It is important that you run DBUpdate whenever you install a new version of PhonePad. If changes need to be made to the database structure, DBUpdate will perform them automatically. If DBUpdate is not run, you will get errors if PhonePad is expecting changes and they haven't been done. This will not harm your data. It justs means you will have to then manually run DBUpdate so that the changes are made.

DBUpdate will run automatically when the installer finishes, unless you uncheck the option. Please note: you only need to run DBUpdate once on a new upgrade. It does *not* have to be run on every workstation. Also, please backup your data before running DBUpdate, just in case something goes wrong. Make sure the correct data folder is selected when running DBUpdate, otherwise you will end up creating another PhonePad database. You will also need to ensure that all users have PhonePad closed down before running DBUpdate

Test First

If you have PhonePad physically installed on each computer, as a precautionary measure it is recommended you test Version 4.11 on one computer first to make sure everything is working correctly before upgrading all workstations on your network.

If you discover any problems with PhonePad 4.11, we would be grateful if you would inform us as soon as possible so that we can resolve them for you quickly (support@cybercom-software.com).

If you have any doubts about how to upgrade, have any questions, or of course if you have any problems, please don't hesitate to contact support@cybercom-software.com.

Best regards,

Cybercom Software

Forum Back Online.

Sat, 30 Aug 2008 23:27:33 -0500

The forum has been down for the last few days while we attempted to update it to the latest version of PHPBB. Unfortunately the process didn't go smoothly at all but we finally managed to get it back up and running. Apologies for any inconvenience this may have caused.

Suggestion for 5

Thu, 17 Jul 2008 13:43:52 -0500

I know this suggestion doesn't have anything to do with the concept of PhonePad, but think of the possibilities. How about a calendar that will automatically send messages and reminders to a cell phone or pda. For example, I enter a birthday on Sept 1, and each year on Sept 1 Phone Pad sends a message to my cell phone. Phone Pad already has the capability of sending messages, so maybe..................!

ERROR

Mon, 19 May 2008 07:10:23 -0500

My phone pad on startup displays "connection error unable to connect to phonepad data base"
I verified the location of the data file for the shortcut and did a repair of the data base and still the same error pops up.
I seem to remenber this same thing happening a couple of months ago and a support tech was able to rebuild it through a web connection. can you help?

CONNECTION ERROR

Mon, 12 May 2008 12:12:46 -0500

MessageSender 4.10.0.6 Released.

Fri, 09 May 2008 05:31:13 -0500

This release of MessageSender improves compatibility with a wider range of SMTP mail servers. It includes features from MessageSender 4.10.0.4 but provides options under Tools/Settings for managing the various settings instead of requiring you to edit the MESSAGESENDER.INI file.

In addition to that, we have also added the ability for MessageSender to automatically restart itself in the event of multiple connection failures. We have found that this often corrects connection contention.

This new release can be downloaded directly and is also included in the latest build of PhonePad 4.10.

New Configuration Settings in MessageSender 4.10.0.4

Thu, 01 May 2008 05:21:03 -0500

MessageSender Version 4.10.0.4 has new configuration settings to enable it to work with a wider range of SMTP mail servers. All of these new settings are in the MESSAGESENDER.INI file. There are currently no options for these settings under Tools/Settings.

[list][*]UseTLS - Configures MessageSender should use the TLS 1.0 security protocol. 0=Disabled, 1=Enabled.
[*]UseSSL2 - Configures MessageSender to use the SSL 2.0 security protocol. 0=Disabled, 1=Enabled.
[*]UseSSL2 - Configures MessageSender to use the SSL 3.0 security protocol. 0=Disabled, 1=Enabled.
[*]TLSType - Specifies that MessageSender should use the TLS/SSL protocol when connecting. 0=Automatic, 1=Implicit (SSL negotiation will commence immediately after the connection is established), 2=Explicit (MessageSender will first connect in plaintext and then explicity start SSL negotiation through a protocol command such as STARTTLS), 3=No SLL negotiation or security (All communication will be in plaintext mode).
[/list:u]

Example:

[Settings]
UseTLS=1
UseSSL2=1
UseSSL3=1
UseEHLO=1
TLSType=0

Forum Upgrade.

Sun, 09 Mar 2008 10:25:45 -0500

The forums have now been upgraded to the latest version of the forum software. Our apologies to anyone who has been trying to post on the forums in the last couple of weeks. We have finally got it all sorted out. 8)

Installing PhonePad on a Peer-to-Peer Network (P2P).

Mon, 21 Jan 2008 02:29:19 -0600

Instructions for installing PhonePad on a Peer-to-Peer Network

Installing PhonePad on a Local Area Network (LAN).

Mon, 21 Jan 2008 02:27:52 -0600

Instructions for installing PhonePad on a Local Area Network

Are There Any Easter Eggs in PhonePad?

Wed, 12 Dec 2007 20:07:04 -0600

Yes, there has been an easter egg in PhonePad since Version 3.00, but as far as we know no-one has ever found it. For those that haven't heard of an easter egg before, it's a hidden "extra" that developers sometimes hide in their applications. It's a time-honored tradition that we like to follow.

Here's what you do to uncover the easter egg:
[list][1] Open the About Box in PhonePad by selecting About from the Help menu, or by clicking on the About button on the toolbar.
[2] Hold down the left and keys, and with your mouse right-click in the top section of the About Box, eg. on the word "PhonePad".[/list:u] This works for all versions of PhonePad, from Version 3.00 up to and including the latest version.

Do I Need to License PhonePad on Every Workstation?

Sat, 08 Dec 2007 21:48:46 -0600

No, you only need to license PhonePad from one workstation. The license data is stored centrally within your PhonePad database so once you have licensed PhonePad from one workstation, the license is available from every workstation.

When you run the License utility and enter your email address and serial number, your license key is downloaded from the license server and embedded into your PhonePad database. When you run PhonePad on your workstations it retrieves the license information from your PhonePad database. No license information is stored on the workstations.

Where Can I Get the Latest News and Information on PhonePad?

Wed, 21 Nov 2007 19:42:55 -0600

To keep up to date with what's happening in the PhonePad world, please make sure you visit our blog: http://www.cybercom-software.com/blog. The latest news is always posted there first. Feel free to leave comments or questions (no spam please).

If you have RSS Feed software you can subscribe to the RSS feed for our blog. We recommend FeedDemon(it's the one we use).

PhonePad Version 4.10 Build 2 Released.

Wed, 21 Nov 2007 19:31:22 -0600

We have re-released PhonePad Version 4.10 to correct a problem with the reports in PhonePad Admin. As this was the only issue fixed we decided to go with a build release rather than a full release.

PhonePad 4.11 is in the works and there will be quite a few new features.

Why Can't I License PhonePad?

Wed, 21 Nov 2007 19:28:33 -0600

If you are using PhonePad 4.10 or earlier and are having problems when trying to license it, it's probably because you have an older version of the License utility.

Unfortunately the web hosting service that was hosting some of our systems, including our license server, went out of business suddenly and without warning. We had to move everything over to a new server, which in the process "broke" the license connection.

We released a new version of the License utility which can be downloaded using this link: www.cybercom-software.com/files/License.exe.

Alternatively, you can downloadPhonePad Version 4.10 as it has been updated with this new version.