Cybercom Software Knowledge Base - All Forums

Using MessageSender 5 with GMail Accounts.

Mon, 21 Feb 2011 02:30:52 -0600

GMail accounts require TLS (Transport Layer Security) for authentication. Click the Authentication button on the Email Settings screen and then select the settings as shown below:

You can test these settings by clicking the Test button on the Email Settings screen. The highlighted text shows a successful connection.

If successful, you should receive a test email from MessageSender in your GMail Inbox.

"Error 10048 in Function Bind Address already in use"

Tue, 27 Jan 2009 16:48:21 -0600

If you get the error "Error 10048 in Function Bind Address already in use" when starting PhonePad you can disable it by editing the PHONEPAD.INI file.

Using Notepad or any other text editor, open the PHONEPAD.INI file and add the following line under the existing [SETTINGS] section:

UDPPort=0

If you are not sure how to do this then please contact support@cybercom-software.com and we will do it for you.

New Configuration Settings in MessageSender 4.10.0.4

Thu, 01 May 2008 05:21:03 -0500

MessageSender Version 4.10.0.4 has new configuration settings to enable it to work with a wider range of SMTP mail servers. All of these new settings are in the MESSAGESENDER.INI file. There are currently no options for these settings under Tools/Settings.

[list][*]UseTLS - Configures MessageSender should use the TLS 1.0 security protocol. 0=Disabled, 1=Enabled.
[*]UseSSL2 - Configures MessageSender to use the SSL 2.0 security protocol. 0=Disabled, 1=Enabled.
[*]UseSSL2 - Configures MessageSender to use the SSL 3.0 security protocol. 0=Disabled, 1=Enabled.
[*]TLSType - Specifies that MessageSender should use the TLS/SSL protocol when connecting. 0=Automatic, 1=Implicit (SSL negotiation will commence immediately after the connection is established), 2=Explicit (MessageSender will first connect in plaintext and then explicity start SSL negotiation through a protocol command such as STARTTLS), 3=No SLL negotiation or security (All communication will be in plaintext mode).
[/list:u]

Example:

[Settings]
UseTLS=1
UseSSL2=1
UseSSL3=1
UseEHLO=1
TLSType=0

"The Dynamic Link Library 'GDIPLUS.DLL' Cannot Be Found

Mon, 16 Jul 2007 04:13:23 -0500

If you get the error message "The dynamic link library 'gdiplus.dll' cannot be found..." then you are probably using Windows 2000 or earlier. Features have been introduced to PhonePad that require Microsoft's GDIPLUS.DLL to be installed on the system. The error indicates that the required DLL is not installed. The solution is to download and install the DLL, which you can download from our website using this link: http://www.cybercom-software.com/files/gdiplus_dnld.exe.

The DLL can also be downloaded from Microsoft's websiteif you prefer.

Access Violation When Two Messages Are Sent.

Sat, 05 May 2007 02:39:25 -0500

If you have two phone message windows open and send the first message, you will get an Access Violation when you try to send the second message.

This has been fixed in PhonePad Version 4.10.

Error: ''Unable to login using your Windows Username.''

Sat, 05 May 2007 02:33:44 -0500

Error message: "Unable to login using your Windows Username. Refer this problem to your system administrator."

This error message will appear if you have PhonePad configured to log you in using your Windows username. You will get this error if your Windows username doesn't match your PhonePad username. The two usernames must be the same.

Error: "A table is missing from the database".

Fri, 09 Jun 2006 23:01:57 -0500

The following error indicates that PhonePad is unable to find the PhonePad database:

"A table is missing from the database: DBISAM Engine Error # 11010 Table or backup file 'Messages' does not exist!"

This is easily solved by running DBConnect on the affected computer and selecting the correct location for the PhonePad database.

LOCAL MODE CONNECTIONS

For Local Mode connections, enter or select the location of the PhonePad database under Local Database Directory.

REMOTE MODE CONNECTIONS

For Remote Mode connections, you will need to click on the Server tab and enter the IP Address for your PhonePad Server.

Access Violation Errors with DBServer.

Wed, 24 May 2006 21:39:59 -0500

Problem

The PhonePad Server (DBServer) displays Access Violations on the file server or host computer, but otherwise works fine.

Solution

There was a problem with the server code. This has been fixed in DBServer Version 4.06, which can be downloaded now. PhonePad 4.07 has also been updated with this fix.

Error When Using License.exe in Remote Mode.

Wed, 24 May 2006 21:32:50 -0500

There was a problem with earlier versions of License.exe. If you are running PhonePad in Remote Mode and try to license PhonePad using an earlier version of License.exe, you will get an error message about active sessions. This has been fixed in the latest version of PhonePad, but you can also download an updated License.exe by clicking here.

Installing and Setting Up MessageSender.

Sat, 29 Apr 2006 00:11:40 -0500

Step-by-step instructions on how to install and setup MessageSender are now available and can be downloaded by clicking here.

Please note that the instructions are in PDF format and so require Adobe Acrobat Reader.

I Open a Message But a Different Message is Displayed.

Mon, 24 Apr 2006 01:34:43 -0500

If you open a message and a different message is displayed then minor data corruption has occurred in the PhonePad database. These can easily be fixed:

1. Get all users to close down PhonePad on their PCs (DBRepair requires exclusive access to the database).
2. Run DBRepair.
3. Select the Repair button to repair your PhonePad database.

That's it. The correct message should now be displayed when you open the message.

For information on the causes of data corruption, please refer to the Data Corruption article in the PhonePad Knowledge Base.

Serial Number is Already Assigned When I Try to Register.

Thu, 13 Apr 2006 20:39:57 -0500

The Registration facility is only for customers that purchase their PhonePad license from an online store (other than ours).

If you place your order from our website then our automated ordering system will automatically register your serial number to you. That is why you get a message that the serial number has already been assigned. It has been assigned - to you. In other words, there is no need for you to register as this has already been done for you.

If you are having problems licensing PhonePad then you should check the other Frequently Asked Questions and Knowledge Base articles, or send an email to support@cybercom-software.com.

MessageSender: "Error: 550 not local host..."

Fri, 24 Mar 2006 01:56:01 -0600

If you are getting an "Error: 550 not local host...not a gateway" error, eg. "Error: 550 not local host xyzcompany.com not a gateway", with MessageSender then you will need to check a couple of things:

First of all, make sure that you are using the correct SMTP Authorization for the SMTP server you are connecting to.

Secondly, check that Message Sending/SMTP Sender Details/Email is set to the same email address as Connection/Message Sending/SMTP/Account Name. Some SMTP servers allow you to use other email addresses, while others require you to use the same email address for both settings.

MessageSender SMS Gateway Selection (Version 4.00).

Fri, 10 Mar 2006 02:16:25 -0600

When selecting SMS Gateway providers in MessageSender, 3 settings appear for Clickatell in the Service drop-down list. The second and third settings (ClickatellSMTP and ClickatellHTTP) are actually internal settings and should not appear. Please ignore these two settings and select the first one (Clickatell).

[list][/list:u]

This will be rectified in the next release.

Please note: this applies to MessageSender Version 4.00. You can check which version you have by selecting About from the Help menu.

Data Corruption.

Sun, 08 Jan 2006 18:36:41 -0600

Occasionally, you may receive a message from PhonePad that data corruption has occurred and that you need to repair the database. You can easily repair tables using the DBRepair utility or the repair option in PhonePad Admin.

Repairs cannot be performed unless all PhonePad users are logged out as the repair process requires exclusive access to the database, so you should ask all users to log out before attempting to run a repair. PhonePad Admin provides an easy way to log all users out of PhonePad. Additionally, if you are running PhonePad in Remote Mode (Client/Server), you can stop the server to disconnect all users.

You should not need to repair the PhonePad database very often, if ever. If you find data corruption is occurring frequently then there is a problem that needs to be corrected. Read the following sections for more information on this.

How does data corruption occur?

Data corruption can be caused by the following:

A workstation crashes, is turned off, or rebooted while PhonePad is running on that workstation.
The workstation/server hosting the PhonePad database crashes, is turned off, or rebooted while other workstations running PhonePad are connected to the database.
A faulty Network Interface Card (NIC) on one or more machines running PhonePad (in many cases a NIC can appear to be working correctly even though it is not 100% functional).
An improperly wired network (incorrect grade of network cable or cables are too long).
Slow Operating System (OS) buffer flushing.
A laptop being disconnected from the network without closing PhonePad first.
An intermittent wireless network connection, or a weak signal on the wireless network.

What can be done to prevent data corruption?

Data corruption generally occurs when PhonePad suddenly terminates just as a data write is being performed. We have made a lot of changes to PhonePad's code in attempt to minimize data corruption (eg. minimize the amount of time it takes to write data), and we will continue to look at ways to improve this further. However, there are some things you can do to avoid corruption:

Always shut down PhonePad before powering off your machine. If you do a proper Windows logoff or shutdown, PhonePad should shut itself down correctly.
Check your network for any machines that repeatedly crash.
Check the Network Interface Card (NIC) on any machines that appear to be causing corruption.
Enable the ForceBufferFlush option under the System tab in DBConnect. Be careful with this option as it can severely affect system performance, ie. PhonePad may start responding extremely slowly on the affected workstation. Use it only on the machine that is crashing or being powered down incorrectly.
Install DBServer on the host system and use Remote Mode*.
Move computers closer to the wireless router, or install wireless repeaters.

*When PhonePad is run in Remote mode, it connects to the PhonePad database using TCP/IP. Only the server application (DBServer) has direct access to the database. This method prevents database corruption, unless of course the server crashes, reboots or is turned off without first shutting down DBServer. If the server is running Windows NT, 2000 or XP, DBServer can be run as a service and the process becomes totally automatic. Please note: DBServer does not have to run on a true fileserver or a dedicated system, although one of these is preferable. You can run PhonePad in Remote Mode on a peer-to-peer network.

Logged Out Users Are Shown As Being Logged In.

Sun, 08 Jan 2006 17:53:23 -0600

Among other things, the User List in PhonePad Admin displays the login status of all users, ie. whether they are logged in or logged out. However the status is not 100% accurate. If a user doesn't log out normally (eg. their computer crashes or they turn it off) the status won't be updated and so they will still be shown as being logged in.

Remote Support.

Fri, 16 Dec 2005 23:12:28 -0600

Most problems can be resolved quite effectively by email, but occasionally there are times when we may need you to actually show us what the problem is, or we may need to fix it for you. Onsite support is costly in terms of time and money, but we can provide the next best thing: Remote Support.

We can connect to your computer over the Internet and see your screen, use your mouse and type on your keyboard as though we were actually there. All you need to do is install a small program on your computer. There is minimal configuration required on your end.

We do not provide Remote Support on every issue as this would not only be unnecessary but also very time consuming. We'll let you know if the problem you are experiencing will require us to connect to one of your computers. If we do need to connect, here's what you need to do:

1. Contact Support to arrange a time for a remote connection.

2. Download the Remote Support software from our website to the PC you would like Support to connect to.

3. There is no need to install the Remote Client. Just run it.

4. Click the Go Out button.

5. In the Address field, enter the address as given to you by Support.

6. Click the Auto-Connect button when you are ready for Support to connect.

7. Thatâs it. Now all you need to do is wait for Support to connect to your PC.

The advantage of this system is that there is minimal configuration required on your end, you can see everything we do, and you have complete control over the connection (you can disconnect at any time).

PhonePad Prevents Windows from Shutting Down or Logging Out.

Fri, 16 Dec 2005 22:02:21 -0600

There have been reports from some users that PhonePad is preventing Windows from shutting down or logging out. We have been unable to reproduce this problem so we don't yet have a solution. If you do experience this problem please let us know because we are keen to fix it.

In the meantime, you can usually get around this problem by following these steps:
[list]1. Select Preferences from the Tools menu
2. Under General Settings/Application Settings, uncheck the option "Application minimizes when closed".
3. Click OK.
[/list:u]
We are currently conducting a poll in the PhonePad Support Forum to get an indication of how many PhonePad 4.05 users are having this problem. If you are a 4.05 user, we would appreciate it if you would participate in the poll.

PhonePad Running Slow or Appears to Be Freezing.

Fri, 02 Dec 2005 02:53:13 -0600

If you are experiencing speed problems with PhonePad or it appears to freeze or is otherwise non-responsive, the most likely cause is an anti-virus (AV) scanner. This problem can also manifest itself as "DBISAM Engine Error # 11013 Access denied to table or backup file..." errors.

Most AV software can be configured to scan at preset intervals (eg. once a day at a specific time), perform real-time (or âon accessâ) scanning, or do both. With real-time scanning, the AV software will check a file that is about to be opened or read to ensure it doesnât contain any nasties. While it's doing this, it prevents access to these files by any other application.

With word processing documents and other types of files this is generally not a problem. However, with database based applications this can be a nightmare as the database files could be read multiple times per second. If the AV software scans these files every time they are accessed, it can bring a database system to its knees.

To get around this problem, you can either disable real-time scanning, exclude the types of files used in the database system, or exclude the folder containing the database.

If you choose to exclude the files, exclude all files with the following file extensions:
[list][*]*.dat
[*]*.idx
[*]*.blb[/list:u]
Alternatively, you can exclude the PhonePad data folder from scans. You will also need to exclude the temporary folder PhonePad uses as well.

In Local Mode, the temporary folder should be a folder on the local drive of each workstation. You can find out what the temporary folder is by running DBConnect and checking the Temporary File Directory setting under the Connection tab.

In Remote Mode, the temporary folder will be located on the file server or host computer. Run ServerManager and select the Server Configuration screen. The temporary folder is shown in the Temporary Directory field.

How to exclude files and folders from virus scans is dependant on the anti-virus software you are using. For your convenience, we have listed a number of links below for the websites of various vendors.

Symantec Nortons Antivirus

Symantec (Nortons) Antivirus Corporate Edition 10.0

Symantec (Nortons) Antivirus Corporate Edition 9.0

Symantec (Nortons) Antivirus Corporate Edition 8.0

Symantec (Nortons) AntiVirus Business Pack 10.0

Symantec (Nortons) AntiVirus Business Pack 9.0

Symantec (Nortons) AntiVirus Small Business Edition 8.1

Symantec (Nortons) AntiVirus Small Business Edition 8.0

Please refer to www.symantec.com if you have a different version.

McAfee VirusScan

No information on this as yet.

http://www.mcafee.com

AVG Anti-Virus

The AVG Control Center allows you to exclude files and directories.

http://www.grisoft.com

This article will be updated as we get more information on excluding files and folder with other anti-virus products.

DBISAM Engine Error # 11013 Access denied to table or.....

Fri, 11 Nov 2005 23:12:21 -0600

Problem

When running PhonePad, you get a "DBISAM Engine Error # 11013 Access denied to table or backup file xxxxx" error, where xxxxx is a number.

Cause

PhonePad often creates temporary files to perform various tasks. These files are automatically managed by PhonePad and are deleted when they are no longer required. The error message indicates that PhonePad is unable to create temporary files due to insufficient access rights in the temporary folder.

Solution

From one of the workstations, run DBConnect and check the setting for Temporary File Directory. It should be set to a folder on the workstation's hard-disk. Ensure that this folder has sufficient access rights, ie. create, read, write, delete.

If you are using PhonePad in Remote Mode then you will also need to check the access rights for the temporary directory on the server/host computer. The temp directory is specified in ServerManager under the Server Configuration tab.

Other Relevant Articles
[list][*]PhonePad Running Slow or Appears to Be Freezing[/list:u]